I am deeply disappointed and heartbroken by the care my cat, Sarah, received at Wintermere Point Animal Hospital. Sarah was a regular patient at this hospital. In early August, I brought her in due to concerns about frequent urination, and I was told she had early-stage kidney… Read the full review on Google (opens in new tab)
Wintermere Pointe Animal Hospital
13848 Tilden Rd #142, Winter Garden, FL 34787Orange CountyFlorida premises permit active since 2019(veterinary premises permit VE5519)Check with the state (opens in new tab)Matched to this clinic by address.
How this score was calculated
| Ratings from | Avg | Count |
|---|---|---|
| 4.80 | 213 | |
| Yelp | 3.90 | 25 |
- Star ratings, weighted: 4.71. Member reviews count 1.5×, 3× with a checked bill.
- Last 24 months: 4.50 from 20 reviews, blended in at 25%.
- Adjusted toward the all-clinic average (4.55) with the weight of 20 reviews: 4.65.
- What 16 reviews say about care: −0.06 stars.
- Result: 4.58 stars = 83 / 100. Based on many ratings.
What people paid
Amounts pet owners reported for Wintermere Pointe Animal Hospital.
Quoted in Google, Yelp and Facebook reviews
- Sick or injured
- $1,000
As written by owners. Some may be estimates or part of a bill, and insurance isn't accounted for. What you pay depends on your pet's needs.
What pet owners say
Summary written by AISeveral reviewers praise the clinic for its compassionate care, clear communication, and the attentive nature of the primary veterinarian. While most owners report high levels of satisfaction with the staff's professionalism, some individuals expressed concerns regarding specific diagnostic timelines and follow-up procedures.
Often praised
- Multiple reviewers praise the lead veterinarian for being knowledgeable, kind, and thorough.
- Several reviewers mention the compassionate and supportive attitude of the staff during difficult medical situations.
- Reviewers frequently highlight the clear communication provided regarding treatment options.
Common concerns
- One reviewer reported a lack of clarity regarding the progression of a chronic condition.
- A reviewer expressed dissatisfaction with the length of time taken to receive results for a specific test.
Written by AI from the reviews (members' first, then the newest), Oct 25, 2026. It can be wrong: read the reviews for the full picture.
What reviews mention
Each review is read for the topics it talks about. Bars show how many of those mentions were positive (green, from the left) or negative (red, from the right).
- Front desk and staff
- 89% positive, 11% negative, (9) mentions
- Explaining options
- 63% positive, 38% negative, (8) mentions
- Gentle with pets
- 100% positive, 0% negative, (8) mentions
- Treatment results
- 25% positive, 75% negative, (4) mentions
From 16 reviews read by AI. Topics mentioned fewer than 3 times are not shown.
About this clinic
As stated on the clinic's own website (wintermerepointevet.com), checked Nov 8, 2026. Call ahead to confirm.
- Treats
- dogscats
- Services
- wellness examsvaccinesdental caresurgeryspay and neuterx-raysultrasoundin-house labhospice and euthanasialaser therapymicrochipping
- Payment options
- CareCredit
- Hours
- Mon–Fri: 8:30–5:30 · Sat-Sun: Closed
- Veterinarians
- Lauren Humphrey, DVMFlorida license VM20560, current
Reviews
Write a review⭐️⭐️⭐️⭐️⭐️ The vet Churro actually gets excited to see 🐾 Windermere Point Animal Hospital has been amazing for our pomskie Churro. Dr. Santiago is the real deal — full of energy, genuinely kind, and so good with our dog. You can tell he loves what he does. The whole staff is… Read the full review on Google (opens in new tab)
Star rating only, no written review.
In March, I found a lump near my dog’s tail and immediately scheduled an appointment because I knew it wasn’t normal. The veterinarian performed a fine needle aspiration, but the results took more than two weeks to come back and were inconclusive. After the inconclusive… Read the full review on Google (opens in new tab)
Star rating only, no written review.
Our entire family comes to this practice. We have always had a great experience here and highly recommend Dr. Santiago and his staff. View on Google (opens in new tab)
We have been taking our dog to Wintermere Point Animal Hospital for six years now. They have always provided excellent care. Fortunately, our dog had previously been healthy so we would only go for yearly visits. Recently, she became very ill and Dr Santiago and team provided… Read the full review on Google (opens in new tab)
We are so grateful for the compassion and professionalism shown during one of the hardest moments for our family. Everyone at WPAH treated our Bella with dignity, kindness, and genuine care every step of the way. Your empathy and clear communication helped us feel supported and… Read the full review on Google (opens in new tab)
Compassionate & knowledgeable vet care. We bring both our dogs & cats to this vet, with confidence. View on Google (opens in new tab)
Took my dog for a wound on paw paid over $1000 was sent home with no cone. They bandaged his paw. The doctor recommended to bring him back the next day for a bandage change when I arrive for my appointment at 10:30 in the morning. To do Bandage change I was waiting in lobby for… Read the full review on Google (opens in new tab)
Dr. Santiago, Erika, and the staff are knowledgeable and take the time to explain treatment options clearly, making us feel comfortable. The office is clean and organized, and they work with you on preventive care to keep my Ozzy (golden doodle) healthy year-round. View on Google (opens in new tab)
Dr. Santiago is an AMAZING veterinarian!! My boy, Elon, is always so nervous, but Dr. Santiago and his team are always so calm and patient and it brings Elon so much ease. The doctor is extremely attentive to both parents and patients. I recommend this office to EVERYONE! View on Google (opens in new tab)
Great service and excellent straight forward information from doctor. View on Google (opens in new tab)
Recently worked with this vet for 5 health certificates for international travel. From start to finish was a great experience and one of the best I’ve had with a vets office. Dr Santiago and his staff go above and beyond in every aspect. View on Google (opens in new tab)
Thank you dr santiago and Rosa for talking care of our imposible simba!! Lol. View on Google (opens in new tab)
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