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Real Vet Reviews

Westside Animal Clinic

301 Spg Gdn Ave S, DeLand, FL 32720Volusia County

Florida premises permit active since 1980(veterinary premises permit VE382, responsible vet J. Emmett Smith)Check with the state (opens in new tab)Matched to this clinic by address.

Real Vet Score 82 out of 100Real Vet ScoreGoodLikely 76–89 given the evidence#8 of 11 scored vets in DeLand How ranked4.6From 153 ratings across 2 sources4.6 on Google (opens in new tab) (143 reviews)4.6 on Yelp (opens in new tab) (10 reviews)Replies to 0% of Google and Yelp reviews, 0 of 4 negative ones (of 42 read)
How this score was calculated
Ratings fromAvgCount
Google4.60143
Yelp4.6010
  1. Star ratings, weighted: 4.60. Member reviews count 1.5×, 3× with a checked bill.
  2. Last 24 months: 4.50 from 30 reviews, blended in at 25%.
  3. Adjusted toward the all-clinic average (4.55) with the weight of 20 reviews: 4.57.
  4. What 33 reviews say about care: −0.01 stars.
  5. Result: 4.56 stars = 82 / 100. Based on many ratings.
Read the full method

What people paid

Amounts pet owners reported for Westside Animal Clinic.

Quoted in Google, Yelp and Facebook reviews

Wellness exam
$200
from 1 mention

As written by owners. Some may be estimates or part of a bill, and insurance isn't accounted for. What you pay depends on your pet's needs.

What pet owners say

Summary written by AI

Several reviewers praise the clinic for its old-fashioned, compassionate approach and the high level of care provided by the veterinarian. While many owners appreciate the affordable pricing and thorough examinations, there are conflicting reports regarding the professionalism and helpfulness of the front desk staff.

Often praised

  • Highly regarded for compassionate and attentive veterinary care
  • Described as an 'old-school' clinic that prioritizes pet health over profit
  • Reported to have reasonable and transparent pricing

Common concerns

  • Multiple reviewers reported rude or unhelpful interactions with front desk staff
  • Several reports of difficulty reaching the clinic by phone

Written by AI from the reviews (members' first, then the newest), Oct 25, 2026. It can be wrong: read the reviews for the full picture.

What reviews mention

Each review is read for the topics it talks about. Bars show how many of those mentions were positive (green, from the left) or negative (red, from the right).

Front desk and staff
80% positive, 20% negative, (20) mentions
Gentle with pets
100% positive, 0% negative, (12) mentions
Wait times and booking
43% positive, 43% negative, (7) mentions
Treatment results
100% positive, 0% negative, (6) mentions
Cost and billing
100% positive, 0% negative, (5) mentions
Clean facilities
33% positive, 33% negative, (3) mentions

From 33 reviews read by AI. Topics mentioned fewer than 3 times are not shown.

Elizabeth Gouveia Miner
From Google (opens in new tab)

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What's wrong with it?

This Saturday morning, I discovered that my cat had an ingrown dew claw and that her paw pad was bleeding. My regular veterinarian isn't open on Saturdays. I called around to several veterinarian clinics that showed as open on Google Maps. None could accommodate me until I… Read the full review on Google (opens in new tab)

mandy hogle
From Google (opens in new tab)

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What's wrong with it?

The compassion Dr. Smith shows is incredible and truly unseen these days. Our Chocolate Lab was sick with Cancer and Dr.Smith not only did not push unnecessary tests and treatments, but helped us decide when her quality of life was no longer there. He helped us send her over the… Read the full review on Google (opens in new tab)

REMO! O'DONNELL
From Google (opens in new tab)

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What's wrong with it?

I've been bringing my Pitbull to Dr. Smith for close to ten years. He's everything a terrier dog is supposed to be. Loving, loyal, strong and athletic. Dr Smith looks in his ears, touches him and Makes sure he's healthy. Nobody can do that to him. It's a combination of decades… Read the full review on Google (opens in new tab)

Jerry Slaydon
From Google (opens in new tab)

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What's wrong with it?

Dr. Smith is a great veterinarian View on Google (opens in new tab)

Johnathan Saes
From Google (opens in new tab)

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What's wrong with it?

I spoke with Kim, I believe, to schedule a first time visit for my puppy. I asked basic questions such as exam fee and appointment availability, she was extremely rude and unhelpful. I’ve never experienced such poor customer service from a couple basic questions. Customer… Read the full review on Google (opens in new tab)

Gloria Efird
From Google (opens in new tab)

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What's wrong with it?

Dr.Smith is so compassionate,caring and qualified Veterinarian. I will only go to him with my precious loved ones. View on Google (opens in new tab)

Cierra Farmer
From Google (opens in new tab)

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What's wrong with it?

Love Dr. Smith and Westside animal clinic! Dr. Smith really takes his time and is so friendly and compassionate, especially with my dog who gets nervous going to the vet. I drive almost 40 minutes to go to this office and I wouldn't take my dog anywhere else! If you are looking… Read the full review on Google (opens in new tab)

Lisa West
From Google (opens in new tab)

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What's wrong with it?

Star rating only, no written review.

Aaron Noe
From Google (opens in new tab)

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What's wrong with it?

Very poorly ran I've gone to the physical location three times this week each time the location was closed each time I've called before going you don't get anyone to answer.. Then called this morning to be told that they don't have my pets records but I've been taking my dog… Read the full review on Google (opens in new tab)

Marj Hopkins
From Google (opens in new tab)

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What's wrong with it?

Kind Empathetic Knowledgeable A Jewel View on Google (opens in new tab)

T Thoy
From Google (opens in new tab)

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What's wrong with it?

It was like stepping back into the 80’s. Don’t let the old fashioned antiquated office deter you. Dr. Smith was very thorough with my Shitzu pup. Great experience !!! View on Google (opens in new tab)

J H
From Google (opens in new tab)

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What's wrong with it?

Sadly, gone way downhill from what I remembered. Three of my pets went here and I was so happy with the vet Dr. Smith. Unfortunately, he is in dire need of a new office manager. I have been trying to make an appointment with them for a new pet for over a week. My 20+ calls… Read the full review on Google (opens in new tab)

Diane Demura
From Google (opens in new tab)

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What's wrong with it?

I no longer live in DeLand, but wanted to recommend Dr. Smith to all friends and family who are there. He is so kind and caring. He treated all of our pets, cats and dogs, with the utmost of care, even in emergency situations and off hours. You won’t find a better partner for… Read the full review on Google (opens in new tab)

pacer campos
From Google (opens in new tab)

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What's wrong with it?

Dr.Smith and staff are the most humble, sincere and caring of people There is a wealth of knowledge and empathy of both pet and parent. I feel secure living my pet in their care. May need an armchair in the waiting room for us not so steady folks though. Hehe View on Google (opens in new tab)

Mike Littlefield
From Google (opens in new tab)

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What's wrong with it?

I highly recommend Dr. Smith for your pets needs. He is very gentle and amazing with our babies. His staff is very sweet and really take time with the animals. The prices are very reasonable as well. This is a private business. View on Google (opens in new tab)

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