Joy Byer
Dr. Peterson is wonderful and the staff is kind and helpful! View on Google (opens in new tab)
Clinic's reply: Joy, thank you so much for your support. We look forward to seeing you and your pet again for more happy smiles ahead! 🥰
VCA Village Animal Hospital
Emergency vet
1340 Palm Bay Rd NE, Palm Bay, FL 32905Brevard CountyPart of VCA Animal Hospitals, owned by Mars, Inc. (based on the clinic's name)Real Vet Score 53 out of 100Real Vet ScoreMixedLikely 47–59 given the evidence#8 of 8 scored vets in Palm Bay How ranked4.0From 382 ratings across 2 sources4.1 on Google (opens in new tab) (340 reviews)2.8 on Yelp (opens in new tab) (42 reviews)Replies to 65% of Google and Yelp reviews, 3 of 4 negative ones (of 20 read)Down 14 points since September 2026
How this score was calculated
| Ratings from | Avg | Count |
|---|---|---|
| 4.10 | 340 | |
| Yelp | 2.80 | 42 |
- Star ratings, weighted: 3.96. Member reviews count 1.5×, 3× with a checked bill.
- Last 24 months: 4.10 from 20 reviews, blended in at 25%.
- Adjusted toward the all-clinic average (4.55) with the weight of 20 reviews: 4.02.
- What 15 reviews say about care: −0.20 stars.
- Result: 3.82 stars = 53 / 100. Based on many ratings.
What people paid
Amounts pet owners reported for VCA Village Animal Hospital.
Quoted in Google, Yelp and Facebook reviews
- Wellness exam
- $770
- Sick or injured
- $260
median of 2 mentions, $140 to $1,400
from 1 mention
As written by owners. Some may be estimates or part of a bill, and insurance isn't accounted for. What you pay depends on your pet's needs.
What pet owners say
Summary written by AIReviewers report a divided experience regarding the quality of care and professionalism at this clinic. While many owners praise the staff's kindness and medical competence, others express frustration with perceived profit-driven practices.
Often praised
- Several reviewers describe the staff as friendly, knowledgeable, and compassionate.
- Multiple reviewers mention that the doctors provide clear treatment plans and professional care.
Common concerns
- Some reviewers report experiences with unfriendly or mechanical behavior from staff members.
- A few reviewers express concerns regarding high costs and perceived upcharging for certain services.
Written by AI from the reviews (members' first, then the newest), Oct 25, 2026. It can be wrong: read the reviews for the full picture.
What reviews mention
Each review is read for the topics it talks about. Bars show how many of those mentions were positive (green, from the left) or negative (red, from the right).
- Front desk and staff
- 70% positive, 30% negative, (10) mentions
- Cost and billing
- 40% positive, 60% negative, (5) mentions
- Explaining options
- 75% positive, 25% negative, (4) mentions
- Gentle with pets
- 75% positive, 25% negative, (4) mentions
From 15 reviews read by AI. Topics mentioned fewer than 3 times are not shown.
Reviews
Write a reviewJean Volgelsong
Kitty last appointment View on Google (opens in new tab)
Clinic's reply: Our hearts go out to you during this incredibly difficult time, Jean. Losing a beloved member of the family is never easy, and we feel honored that you trusted… Read it on Google (opens in new tab)
Olga Ivascu
This place is beyond and above, the stuff and the doctor are extremely helpful and very nice, I was very impressed with the quality of service we received, thank you again View on Google (opens in new tab)
Clinic's reply: Thank you! We are thrilled we could provide such a helpful and nice experience for you. The entire staff truly appreciates your support.✨
Concerned Citizen
This was my first & last time visit to VCA. I have had experience with amazing vets, and this was not one of them. When the vet came into the room, there was no hello, no acknowledging or being friendly with my cat… It was very mechanical. She only listened to my cat’s heart… Read the full review on Google (opens in new tab)
Clinic's reply: Thank you so much for sharing your feedback. We're troubled to hear that atmosphere at your first visit with us felt mechanical rather than supportive for you… Read it on Google (opens in new tab)
Sarah Reynolds
My first experience with this clinic was to put my elderly cat down. I was able to bring her in 1 hour after I called. They were very compassionate and reassuring. They made the process as comfortable as it could be. View on Google (opens in new tab)
Clinic's reply: Sarah, thank you for sharing your experience with the clinic during such a difficult time. We understand how heartbreaking it is to say goodbye to a beloved… Read it on Google (opens in new tab)
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