horrible place, the owner response is absolute crap. Receptionship shuts down owners, horrible service....be very careful where you take your fur babies. This is the place you shouldn't go, please look at other vet facilities. View on Google (opens in new tab)
VCA Village Animal Hospital
Emergency vet
1340 Palm Bay Rd NE, Palm Bay, FL 32905Brevard CountyPart of VCA Animal Hospitals, owned by Mars, Inc. (based on the clinic's name)How this score was calculated
| Ratings from | Avg | Count |
|---|---|---|
| 4.10 | 340 | |
| Yelp | 2.80 | 42 |
- Star ratings, weighted: 3.96. Member reviews count 1.5×, 3× with a checked bill.
- Last 24 months: 4.10 from 20 reviews, blended in at 25%.
- Adjusted toward the all-clinic average (4.55) with the weight of 20 reviews: 4.02.
- What 15 reviews say about care: −0.20 stars.
- Result: 3.82 stars = 53 / 100. Based on many ratings.
What people paid
Amounts pet owners reported for VCA Village Animal Hospital.
Quoted in Google, Yelp and Facebook reviews
- Wellness exam
- $770
- Sick or injured
- $260
As written by owners. Some may be estimates or part of a bill, and insurance isn't accounted for. What you pay depends on your pet's needs.
What pet owners say
Summary written by AIReviewers report a divided experience regarding the quality of care and professionalism at this clinic. While many owners praise the staff's kindness and medical competence, others express frustration with perceived profit-driven practices.
Often praised
- Several reviewers describe the staff as friendly, knowledgeable, and compassionate.
- Multiple reviewers mention that the doctors provide clear treatment plans and professional care.
Common concerns
- Some reviewers report experiences with unfriendly or mechanical behavior from staff members.
- A few reviewers express concerns regarding high costs and perceived upcharging for certain services.
Written by AI from the reviews (members' first, then the newest), Oct 25, 2026. It can be wrong: read the reviews for the full picture.
What reviews mention
Each review is read for the topics it talks about. Bars show how many of those mentions were positive (green, from the left) or negative (red, from the right).
- Front desk and staff
- 70% positive, 30% negative, (10) mentions
- Cost and billing
- 40% positive, 60% negative, (5) mentions
- Explaining options
- 75% positive, 25% negative, (4) mentions
- Gentle with pets
- 75% positive, 25% negative, (4) mentions
From 15 reviews read by AI. Topics mentioned fewer than 3 times are not shown.
Reviews
Write a reviewTried to establish both of my dogs here and personally witnessed attempt after attempt to jack me up monetarily before my first supposed “free visit”. There appears to be quite a bit of impropriety and money grubbing at VCA. I canceled my appointments after receiving text… Read the full review on Google (opens in new tab)
The location is nice and clean and the staff is friendly. You get up front pricing so you know exactly what you're going to spend on treatment which is a big plus for those of us on a budget. The veterinarian was very nice, explained what I needed to know and gave me a clear… Read the full review on Google (opens in new tab)
The techs and vets are good, but the profit factor drives their services. I signed up for the CareClub for 1 cat and 1 dog. Over a year, I paid $1400 for both animals and did not receive the equal amount of services. Vaccines and wellness visits were included, but anything else… Read the full review on Google (opens in new tab)
VCA has been very kind to our cat during surgery and regular checkups. The staff is very friendly and knowledgeable about animal care and will follow up after surgery to ensure your pet is recovering fine. All pet care can be expensive but the monthly plan that covers emergency… Read the full review on Google (opens in new tab)
Star rating only, no written review.
Star rating only, no written review.
I went recently the vet was very rude. Never going again. View on Google (opens in new tab)
Great prices. Truly care about our pets View on Google (opens in new tab)
Star rating only, no written review.
Star rating only, no written review.
Very professional and informative regarding my pets needs. View on Google (opens in new tab)
The doctors and staff took great care of our little Cleo View on Google (opens in new tab)
Went to the vet today with our 13 year old Tabby cat Ziggi. Kelly our vet tech greeted us and took us to our exam room. Ziggi was in for his monthly Solensia shot. We spoke with Kelly (what a great personality and pet bedside manner). You can tell she loves animals. Kelly nailed… Read the full review on Google (opens in new tab)
Star rating only, no written review.
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