Gretchen LaGrone
Star rating only, no written review.
Temporarily closed, according to Google
VCA Ormond Beach Animal Hospital
1104 S Nova Rd, Ormond Beach, FL 32174Volusia CountyPart of VCA Animal Hospitals, owned by Mars, Inc. (based on the clinic's name)Real Vet Score 87 out of 100Real Vet ScoreGoodLikely 82–91 given the evidence#9 of 12 scored vets in Ormond Beach How ranked4.6From 246 ratings across 2 sources4.7 on Google (opens in new tab) (223 reviews)4.1 on Yelp (opens in new tab) (23 reviews)Replies to 90% of Google and Yelp reviews, 2 of 4 negative ones (of 40 read)
How this score was calculated
| Ratings from | Avg | Count |
|---|---|---|
| 4.70 | 223 | |
| Yelp | 4.10 | 23 |
- Star ratings, weighted: 4.64. Member reviews count 1.5×, 3× with a checked bill.
- Last 24 months: 4.58 from 40 reviews, blended in at 25%.
- Adjusted toward the all-clinic average (4.55) with the weight of 20 reviews: 4.62.
- What 32 reviews say about care: +0.04 stars.
- Result: 4.67 stars = 87 / 100. Based on many ratings.
What pet owners say
Summary written by AIThe majority of owners report a highly compassionate, professional, and attentive team that provides excellent care for both routine visits and end-of-life transitions. While most experiences are overwhelmingly positive regarding staff kindness and thoroughness, there are isolated reports concerning administrative issues and communication during specific medical cases.
Often praised
- Compassionate and gentle handling of pets
- Highly knowledgeable and professional staff
- Strong sense of empathy during difficult moments
Common concerns
- Inconsistent experiences with specific staff members
- Issues regarding billing account locks
- Concerns regarding communication in complex medical cases
Written by AI from the reviews (members' first, then the newest), Sep 25, 2026. It can be wrong: read the reviews for the full picture.
Reviews
Write a reviewNancy Colwell
Very sad the Ormond location is closing. Very happy with vet care View on Google (opens in new tab)
Clinic's reply: Thank you for the kind words for your VCA Care Team at VCA Ormond Beach Animal Hospital, they will be so happy to see this! 🤗 We hope you will stay within our… Read it on Google (opens in new tab)
German Leonel Amáez Ortiz
Star rating only, no written review.
Musicman lov
Everyone is absolutely amazing, professional,sweet. View on Google (opens in new tab)
Clinic's reply: Musicman, thank you for taking a moment to highlight our wonderful team! It's incredibly rewarding to hear such kind words. Providing sweet, professional, and… Read it on Google (opens in new tab)
Joseph Bucci
Warm and caring making tha u experence less difgicult! View on Google (opens in new tab)
Clinic's reply: We're grateful for your kind words Joseph. ✨🐾Providing warm, compassionate care and helping make difficult experiences a little easier is something our team… Read it on Google (opens in new tab)
A
Our 10 year old GSP woke us at 3am drooling and unable to stand. We found VCA Ormond Beach and they took amazing care of our girl. From the first phone call to the follow up calls, we felt heard. Our girl was in good hands. Thank you to all the staff at VCA for making us feel… Read the full review on Google (opens in new tab)
Clinic's reply: Thank you so much for sharing this thoughtful feedback. We’re truly glad our team was able to support you and your girl during such a scary early morning, and… Read it on Google (opens in new tab)
Brenda Sheckton
Excellent im very happy as to how caring and nice your staff was View on Google (opens in new tab)
Clinic's reply: Thank you so much for your kind words! We’re so happy to hear that you and your pet had a great experience and felt cared for by our team.
Melissa Brownstein
Star rating only, no written review.
Clinic's reply: High fives and happy paws for your 5-star review! We’re so grateful for your trust in us.
Laurie Schrader
Star rating only, no written review.
Clinic's reply: A perfect 5-star rating! ✨ Thank you so much for this wonderful feedback. It truly makes our day to know you had such a positive experience with us.
Dawn Sullivan
I can’t say enough how awesome everyone is at VCA Ormond! They are so good with my Lok, and their care club makes taking care of him easy, and affordable. They provide peace of mind, and that’s priceless when you have a fur baby! View on Google (opens in new tab)
Clinic's reply: Dawn, we are so glad you and your pet had a positive experience with our team. 💜 Please never hesitate to reach out if you ever need additional care or… Read it on Google (opens in new tab)
Ressa Roehr
Star rating only, no written review.
Clinic's reply: Ressa, thank you for taking the time to share this feedback! 💙 🐾
Chrissy Runyan
Our beloved Cheyenne gained her wings yesterday and we couldn’t be more grateful to VCA in Ormond Beach for how they took care of her and our family. She was very skittish about going to the vet. They’ve always been gentle with her when we’ve taken her there. Yesterday was no… Read the full review on Google (opens in new tab)
Clinic's reply: Chrissy, our deepest condolences to you and your family on the loss of Cheyenne. It was always our priority to ensure she felt safe and respected. We are so… Read it on Google (opens in new tab)
Traci Jean
I have nothing but wonderful things to say about each one of the staff that was there for my sweet 16 yr old Jax other than work he never left my side he gave me a wonderful 16 yrs..As hard as it was I had to make the decision none of us animal lovers want to make. It was his… Read the full review on Google (opens in new tab)
Clinic's reply: Traci, we are sending our heartfelt condolences to you and yours as you navigate this heartbreaking loss. We are honored to have been entrusted with Jax's care… Read it on Google (opens in new tab)
Katerina
Both of my dogs always receive the best care here. We absolutely love Dr. Nelson—she and her staff are truly wonderful and compassionate. I highly recommend them to anyone looking for a great veterinary team. View on Google (opens in new tab)
Clinic's reply: Katerina, we are so happy to hear that your dogs always receive the best care with us. Thank you for your high recommendation and for recognizing the… Read it on Google (opens in new tab)
Debi Key-Quince
Older building but very clean. Wonderful staff and doctor. We will be returning. View on Google (opens in new tab)
Clinic's reply: Thank you for the kind words! We are glad to hear that you found our facility clean and welcoming, and we are especially proud of our wonderful doctors and… Read it on Google (opens in new tab)
Work at VCA Ormond Beach Animal Hospital? Claim this page to reply to member reviews, or print a review card for your front desk.