78Real Vet Score 78 out of 100Real Vet ScoreGoodLikely 73–83 given the evidence#39 of 58 scored vets in Volusia County How ranked4.5From 312 ratings across 2 sources4.6 on Google (opens in new tab) (291 reviews)3.5 on Yelp (opens in new tab) (21 reviews)Replies to 90% of Google and Yelp reviews, 5 of 6 negative ones (of 42 read)Down 7 points since September 2026How this score was calculated
Ratings from
Avg
Count
Google
4.60
291
Yelp
3.50
21
Star ratings, weighted: 4.53. Member reviews count 1.5×, 3× with a checked bill.
Last 24 months: 4.43 from 42 reviews, blended in at 25%.
Adjusted toward the all-clinic average (4.55) with the weight of 20 reviews: 4.50.
What 29 reviews say about care: −0.06 stars.
Result: 4.45 stars = 78 / 100. Based on many ratings.
Amounts pet owners reported for VCA Edgewater Shores Animal Hospital.
Quoted in Google, Yelp and Facebook reviews
Emergency visit
$3,000
from 1 mention
Something else
$600
from 1 mention
As written by owners. Some may be estimates or part of a bill, and insurance isn't accounted for. What you pay depends on your pet's needs.
What pet owners say
Summary written by AI
Reviewers provide mixed feedback regarding the clinic's customer service, with some praising the staff's compassion while others report experiences with dismissive phone interactions. The facility is frequently noted for its ability to accommodate urgent cases and provide attentive care.
Often praised
Several reviewers describe the staff as compassionate, kind, and professional.
Multiple owners appreciate the clinic's willingness to fit in emergency appointments.
Some reviewers highlight the thoroughness of the medical care provided.
Common concerns
Several reviewers report experiencing poor customer service or dismissive attitudes from phone staff.
One reviewer reported being charged for a service that was not performed.
Written by AI from the reviews (members' first, then the newest), Oct 25, 2026. It can be wrong: read the reviews for the full picture.
What reviews mention
Each review is read for the topics it talks about. Bars show how many of those mentions were positive (green, from the left) or negative (red, from the right).
Front desk and staff
82% positive, 18% negative, (22) mentions
Gentle with pets
100% positive, 0% negative, (8) mentions
Explaining options
83% positive, 17% negative, (6) mentions
Wait times and booking
50% positive, 50% negative, (6) mentions
Cost and billing
80% positive, 20% negative, (5) mentions
Treatment results
100% positive, 0% negative, (5) mentions
From 29 reviews read by AI. Topics mentioned fewer than 3 times are not shown.
Was far from satisfied with this place. Vet Tech was not nice at all. They took my Chihuahua away from me in lobby for well over a half hour. Never took me to a room or let me see my little sick fella, just brought him out and handed him to me. NOT HAPPY. in 2 visits it cost me… Read the full review on Google (opens in new tab)
Clinic's reply: We understand how stressful it can feel to be separated from your sick pup during a veterinary visit, especially when you're unsure what to expect Debra. We… Read it on Google (opens in new tab)
So this place advertised free exam and a parasite dose; I decided to make an appointment and have my dog examined and get pricing on lab work. They ask that you be there 10 minutes prior to the appointment, I waited 40 minutes and never seen the vet, only the tech. Got up and… Read the full review on Google (opens in new tab)
Clinic's reply: Jennifer, we appreciate you giving our team a try after seeing the Free First Exam offer. We understand you were hoping to have your dog examined and discuss… Read it on Google (opens in new tab)
after calling a bunch of places the price every other place gave me to do diagnostics would be outrageous, i called VCA Edgewater and they were much more accommodating. not only did they hold off on some tests that others said would be necessary but they even worked with me a… Read the full review on Google (opens in new tab)
Clinic's reply: We know how much it means to have more time and more options with a pet you love Kevin. We’re so glad to hear our team could work with you to find a path… Read it on Google (opens in new tab)
Great experience getting our cat Ronins teeth cleaned and one removal. Their office was easy to contact and detail oriented. Everyone was kind and they did a great job with our cat. Highly recommend, we have used other Vet offices in the area and VCA was the best experience so… Read the full review on Google (opens in new tab)
I was going to be five minutes late, so I called to get a heads up and that would have thrown me too late for my appointment. The lady at the other end of the phone could’ve cared less if I brought my dog in, definitely not customer service oriented or concerned about animals. I… Read the full review on Google (opens in new tab)
Clinic's reply: Hello Robin, we truly appreciate you taking the time to share your experience with us. At the core of our mission is the commitment to provide compassionate… Read it on Google (opens in new tab)
My oldest dog got into some trash and I took her to an emergency vet in the area. After spending over $3,000 with no progress and being left the option of slicing open my poor old dog or euthanasia, I decided to bring her to VCA (our primary vet) for one last opinion.
Dr Wilkin… Read the full review on Google (opens in new tab)
Clinic's reply: Thank you so much for sharing your experience! We’re overjoyed to hear that your sweet girl is doing well and that Dr. Wilkin and our team could provide a plan… Read it on Google (opens in new tab)
Clinic's reply: Thanks so much for your kind feedback, Boop! We're so grateful to have you as part of the VCA Edgewater family. 💙 If you ever need anything, please know we're… Read it on Google (opens in new tab)
highly recommend this place these staff and crew were amazing in and out for a infected ear that had a drain tube put installed with antibiotics put in his ears and they were very gentle with stormy couldnt has asked for a better experience. big thanks yo jen amd the dr very… Read the full review on Google (opens in new tab)
Clinic's reply: Joseph, thank you so much for your kind words and recommendation! 🤍 We’re delighted to hear that Stormy received gentle, informative, and caring treatment… Read it on Google (opens in new tab)