Herminia Lopez
Staff was very friendly and attentive with myself, as well as with my dog. View on Google (opens in new tab)
VCA Clermont Animal Hospital
211 US-27, Clermont, FL 34711Lake CountyPart of VCA Animal Hospitals, owned by Mars, Inc. (based on the clinic's name)Florida premises permit active since 2022(veterinary premises permit VE6322, held by VCA Animal Hospitals, INC.)Check with the state (opens in new tab)Matched to this clinic by address.
Real Vet Score 66 out of 100Real Vet ScoreMixedLikely 60–71 given the evidence#13 of 15 scored vets in Clermont How ranked4.4From 355 ratings across 2 sources4.5 on Google (opens in new tab) (320 reviews)3.2 on Yelp (opens in new tab) (35 reviews)Google reviews in the last 12 months: 3.9 average from the 15 we've read, below its 4.5 on Google overallReplies to 80% of Google and Yelp reviews, 3 of 3 negative ones (of 15 read)Down 4 points since September 2026
How this score was calculated
| Ratings from | Avg | Count |
|---|---|---|
| 4.50 | 320 | |
| Yelp | 3.20 | 35 |
- Star ratings, weighted: 4.37. Member reviews count 1.5×, 3× with a checked bill.
- Last 24 months: 3.93 from 15 reviews, blended in at 25%.
- Adjusted toward the all-clinic average (4.55) with the weight of 20 reviews: 4.28.
- What 12 reviews say about care: −0.13 stars.
- Result: 4.15 stars = 66 / 100. Based on many ratings.
What pet owners say
Summary written by AIThe clinic receives mixed reviews regarding its administrative services and consistency in medical outcomes. While many owners praise the staff's friendliness and clear communication, others report significant frustrations with front-desk professionalism and appointment management.
Often praised
- Friendly and attentive staff
- Clear explanations of treatments
- Reasonable pricing
Common concerns
- Inconsistent quality of care
- Unprofessional front desk interactions
- Issues with appointment cancellations
Written by AI from the reviews (members' first, then the newest), Sep 25, 2026. It can be wrong: read the reviews for the full picture.
Reviews
Write a reviewClay Waters
Star rating only, no written review.
Cathy
Good vet. Reasonable prices. Very friendly people, who actually care about animals and love what they do. They also take donations for animals and other things. Thank you so very much for caring for my little Carson, and all that you do. I appreciate all the help you offer for… Read the full review on Google (opens in new tab)
Clinic's reply: Hi Cathy, we are so deeply grateful for your kind words and for trusting us with sweet Carson’s care. Hearing that our passion for animals and our community… Read it on Google (opens in new tab)
Ysa Bt
⚠️Absolute lack of empathy and ridiculous administrative stupidity. ⚠️I called VCA Clermont to get help for my 3-year-old, 9-pound Chihuahua who has a painful, inflamed lump on his paw. Since I am a brand new client, this was their chance to show me they care. Instead, the… Read the full review on Google (opens in new tab)
Clinic's reply: We're sorry to hear your pet wasn't feeling well. Our hospital does their best to accommodate same-day appointments whenever possible, including when openings… Read it on Google (opens in new tab)
William Walker
What a lovely, friendly staff! View on Google (opens in new tab)
Seth Luedtke
Had a wonderful experience with the Vet, they were very friendly and explained everything clearly. My cat has had an ear infection for almost 3 months now and we were referred to another clinic for possible surgery, we came to Vet trauma for a second opinion and he didn't think… Read the full review on Google (opens in new tab)
Clinic's reply: Hello Seth, Finding answers after months of dealing with a medical issue can be such a relief. We're glad our team could help guide you through the next steps… Read it on Google (opens in new tab)
Oshrei Waitzman
So friendly, informative, kind, and patient. They are passionate about what they do, and it shows! View on Google (opens in new tab)
Clinic's reply: Hi Oshrei, thank you so much for your kind words! ✨ We are thrilled to hear that our team's passion and dedication made such a positive impression. Providing… Read it on Google (opens in new tab)
Rebecca King
My complaint about a canceled appointment when I called to explain i was running late was addressed, but I am still wary of the vet who canceled the appointment. The vet techs and front desk staff are wonderful. I was a loyal customer for decades. Giving another chance. View on Google (opens in new tab)
Clinic's reply: We appreciate you bringing this to our attention Rebecca. After trusting us with your pets for so long, we understand how frustrating it can be when an… Read it on Google (opens in new tab)
Michael Waitzman
I have been to my share of vet clinics and this one is among the best. The whole staff is fantastic with our pooch. They answer questions promptly by email or phone. View on Google (opens in new tab)
Clinic's reply: Hi, Michael! Thank you for this great review! We’re so glad you and your pooch had a great experience! If you ever need us, we're here for you at… Read it on Google (opens in new tab)
Janis Hein
Star rating only, no written review.
Clinic's reply: Thank you for the 4-star rating! We really appreciate your support and are glad you had a positive experience with our team.
Cassidy Callahan
The staff and vet techs were extremely friendly and kind, so I want to thank them for that. Unfortunately, with my cat almost passing away due to the vet not listening, I have to leave a negative review. I initially brought my cat, Lily, in because she had been losing weight… Read the full review on Google (opens in new tab)
Clinic's reply: Cassidy, thank you for taking the time to share your feedback and for your kind words about our staff and vet techs. We are very sorry to hear about Lily's… Read it on Google (opens in new tab)
Serena Hanson
Very nice people who seem to care about your pets. The cost seemed about average to me and they do give you an estimate before performing any additional services. View on Google (opens in new tab)
Clinic's reply: Thank you for sharing your experience! We are glad to hear you felt our team cared for your pets and that the estimate process was clear and helpful. We truly… Read it on Google (opens in new tab)
Vincent Jankowski
Star rating only, no written review.
Clinic's reply: Thank you so much for the 4-star rating! 🐾 The team is so grateful for your support and for trusting us with your pet’s care.
Aaron Willard
We booked the appointment for our golden doodle. Einstein and showed up and realized that the v c a care club was only branch specific.So they were super nice.And we ended up just leaving, and nothing happened.So I can't leave much of a review because we only spent about five… Read the full review on Google (opens in new tab)
Clinic's reply: Aaron, we truly appreciate you taking the time to share this feedback. We look forward to serving you and your pets for years to come. Thank you for being the… Read it on Google (opens in new tab)
Joshua Randall
Update: This experience left me seeking a new vet so I requested my pets records on 1/28/2026 to go elsewhere. My email was ignored. It was not until I followed up on that email on 2/21/2026, nearly a month later and threatening escalation with the Florida Board of Veterinary… Read the full review on Google (opens in new tab)
Clinic's reply: Joshua, thank you for taking the time to share your feedback with us. We apologize for the delay in responding. We'd like to better understand your experience… Read it on Google (opens in new tab)
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