Vivian Castro
Star rating only, no written review.
Clinic's reply: Thank you so much for the kind review!
Town N Country Animal Hospital
7513 Paula Dr, Tampa, FL 33615Hillsborough CountyFlorida premises permit active since 2023(veterinary premises permit VE6785)Check with the state (opens in new tab)Matched to this clinic by address.
Real Vet Score 82 out of 100Real Vet ScoreGoodLikely 75–88 given the evidence#33 of 45 scored vets in Tampa How ranked4.4From 142 ratings across 2 sources4.4 on Google (opens in new tab) (139 reviews)2.3 on Yelp (opens in new tab) (3 reviews)Replies to 90% of Google and Yelp reviews (of 20 read)Up 5 points since September 2026
How this score was calculated
| Ratings from | Avg | Count |
|---|---|---|
| 4.40 | 139 | |
| Yelp | 2.30 | 3 |
- Star ratings, weighted: 4.36. Member reviews count 1.5×, 3× with a checked bill.
- Last 24 months: 4.75 from 20 reviews, blended in at 25%.
- Adjusted toward the all-clinic average (4.55) with the weight of 20 reviews: 4.47.
- What 18 reviews say about care: +0.08 stars.
- Result: 4.54 stars = 82 / 100. Based on many ratings.
What pet owners say
Summary written by AISeveral reviewers praise the clinic for its compassionate, patient care and the staff's willingness to explain procedures thoroughly. Many owners noted the facility's ability to accommodate urgent appointments and provide transparent pricing.
Often praised
- Staff are described as friendly, kind, and genuinely passionate about animal care.
- Multiple reviewers appreciated the thorough explanations provided by the doctors.
- Several owners reported quick access to same-day or next-day appointments.
Common concerns
- One reviewer reported an issue with administrative organization regarding medical records.
Written by AI from the reviews (members' first, then the newest), Oct 25, 2026. It can be wrong: read the reviews for the full picture.
What reviews mention
Each review is read for the topics it talks about. Bars show how many of those mentions were positive (green, from the left) or negative (red, from the right).
- Front desk and staff
- 94% positive, 6% negative, (17) mentions
- Explaining options
- 86% positive, 14% negative, (7) mentions
- Wait times and booking
- 86% positive, 14% negative, (7) mentions
- Cost and billing
- 100% positive, 0% negative, (6) mentions
- Gentle with pets
- 100% positive, 0% negative, (6) mentions
From 18 reviews read by AI. Topics mentioned fewer than 3 times are not shown.
About this clinic
As stated on the clinic's own website (tncanimalhospital.com), checked Nov 8, 2026. Call ahead to confirm.
- Hours
- 08:00 am – 05:00 pm
- Veterinarians
- Dr. Kristen HillardFlorida license VM13048, current
Reviews
Write a reviewJenny Tyson
⭐⭐⭐⭐ Exceptional, Loving Care for My Cat! I cannot say enough good things about the team here! They are extremely friendly, personable, and genuinely passionate about what they do. You can immediately tell how much they love animals and treat every pet like their own. Living in… Read the full review on Google (opens in new tab)
Clinic's reply: Thank you so much for the very kind words! We are so happy you had a great experience! If there's anything we can do to improve your experience, please do not… Read it on Google (opens in new tab)
Betsy Acosta
Very happy with the service given to our pup, we needed an appointment pretty quickly and was given an appointment the very next day! staff and the vet were all very nice View on Google (opens in new tab)
Clinic's reply: Thank you so much for the kind words and review! It was a pleasure meeting you both! Please let us know if there's anything we can do to make your experience… Read it on Google (opens in new tab)
Christopher
I had to bring in my boy Oreo after a bad dog fight for a emergency visit and im so glad im bought him here. we saw Dr.Hillard and she scheduled Oreo for surgery the next morning. Oreo is doing much better and recovering big Thanks to Dr.Hillard and the staff for their… Read the full review on Google (opens in new tab)
Clinic's reply: Thank you so much for the kind words! It has been a pleasure meeting you both! Please let us know if there's anything we can do to improve your experience!
chris brown
Dr. Hillard and her staff are great. They are very nice. They take their time with With you and explain everything I would definitely recommend them View on Google (opens in new tab)
Clinic's reply: Thank you so much for the kind words! It's always a pleasure to see you guys!
Joselyn Irizarry
I am extremely disappointed with my experience at Town and Country Animal Hospital. Edwin arrived about 10 minutes late after being told there was a 10-minute grace period. Despite this, we were told our pet would not be seen and that they could not provide the shot records we… Read the full review on Google (opens in new tab)
Clinic's reply: Ms. Irizarry,
We have reviewed the events that occurred yesterday with the staff members involved. Mr. Mejias arrived approximately 10 minutes after his… Read it on Google (opens in new tab)
Judy Clauser
Sofia and Nicole were great!! Highly recommend for your pets. View on Google (opens in new tab)
Elke Lucena
Gosto da médica e das moças que trabalham lá! Ótimo atendimento View on Google (opens in new tab)
Clinic's reply: Thank you so much for the kind words! Please let us know if there's anything we can do to make your visits better!
marjolyn gutierrez
Very sweet people. Put our 17 year old family dog down july 2022 at this hospital, she was suffering from old age and growing medical conditions. You guys took your time and walked us through it. Very emotionally painful but had to be done and couldn't have picked a better place. View on Google (opens in new tab)
Laura María Giraldo García
Atienden rápido, pude agendar el mismo día y sobre todo considerados con la mascota. El sitio muy limpio y las profesionales que nos atendieron fueron muy amables. View on Google (opens in new tab)
Clinic's reply: Thank you so much for the nice review and kind words! It was a pleasure meeting you all! If there's anything we can do to improve your experience, please do… Read it on Google (opens in new tab)
Louis Gonzalez
Star rating only, no written review.
Clinic's reply: Thank you for the review! We appreciate it!
Ivan Salazar
Dr Hillard and her staff are absolute delight although our dog would disagree using works like “savagely stabbed with needles” and “violated via anal probe” but after belly rubs and treats she’s quick to forgive. And after getting a very reasonable bill I too am quick to… Read the full review on Google (opens in new tab)
Clinic's reply: You always know how to make us laugh! We wish you the best on your new adventure! We will miss you both!
Mackenzie Hall
Great experience!! We were in and out within about 30 minutes. This was my first time bringing our dog here, although my mom has been bringing her cats for years. We took our German Shepherd, Oso, in for a wellness check and his rabies vaccine. The staff was extremely friendly… Read the full review on Google (opens in new tab)
Clinic's reply: Thank you so much for the kind words! It was a pleasure meeting you all!
Nancy solis
Dr. Hillard and entire staff are the best. We live in Pasco County and are willing to make the drive to the clinic because they are the best! They are honest and truly care about your pets. Thank you Dr. Hilliard and Izzy! 🥰 View on Google (opens in new tab)
Clinic's reply: Thank you so much! We truly appreciate your kind words! If there's anything we can do to improve your experience, please don't hesitate to let us know!
Barbie Clark
We bring our dog Mishka here and have had a great experience every time. The staff is always friendly, patient, and very caring with the animals. I also appreciate how the vet takes the time to explain everything in detail so you fully understand what’s going on. On top of that… Read the full review on Google (opens in new tab)
Clinic's reply: Thank you so much for the kind words! If there's anything we can do to improve your experience, please don't hesitate to let us know.
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