Tyler Klavis
Refused to help a stray that needs a cheap life saving abcess drainage. I’m homeless I can’t afford $120 just for you to see a cat! View on Google (opens in new tab)
St. Augustine Regional Veterinary Emergency Center
Emergency vet
1100-1 S Ponce De Leon Blvd, St. Augustine, FL 32084St. Johns CountyFlorida premises permit active since 2021(veterinary premises permit VE6134)Check with the state (opens in new tab)Matched to this clinic by address.
Real Vet Score 73 out of 100Real Vet ScoreMixedLikely 68–78 given the evidence#13 of 13 scored vets in St. Augustine How rankedBottom 10%4.3From 373 ratings across 2 sources4.4 on Google (opens in new tab) (325 reviews)3.8 on Yelp (opens in new tab) (48 reviews)Replies to 40% of Google and Yelp reviews, 1 of 3 negative ones (of 20 read)Down 5 points since September 2026
How this score was calculated
| Ratings from | Avg | Count |
|---|---|---|
| 4.40 | 325 | |
| Yelp | 3.80 | 48 |
- Star ratings, weighted: 4.32. Member reviews count 1.5×, 3× with a checked bill.
- Last 24 months: 4.45 from 20 reviews, blended in at 25%.
- Adjusted toward the all-clinic average (4.55) with the weight of 20 reviews: 4.37.
- What 18 reviews say about care: −0.03 stars.
- Result: 4.33 stars = 73 / 100. Based on many ratings.
What people paid
Amounts pet owners reported for St. Augustine Regional Veterinary Emergency Center.
Quoted in Google, Yelp and Facebook reviews
- Something else
- $400
- Surgery
- $4,000
median of 3 mentions, $120 to $1,500
from 1 mention
As written by owners. Some may be estimates or part of a bill, and insurance isn't accounted for. What you pay depends on your pet's needs.
What pet owners say
Summary written by AIMany reviewers praise the clinic for its compassionate staff, clear communication regarding treatment plans, and transparency regarding costs. While most owners report positive experiences with emergency care, some individuals expressed concerns regarding specific medical management.
Often praised
- Compassionate and kind staff
- Transparent pricing and cost estimates
- Clear communication of treatment options
Common concerns
- Inconsistent quality of medical assessment
- Concerns over specific medication choices
Written by AI from the reviews (members' first, then the newest), Oct 25, 2026. It can be wrong: read the reviews for the full picture.
What reviews mention
Each review is read for the topics it talks about. Bars show how many of those mentions were positive (green, from the left) or negative (red, from the right).
- Treatment results
- 80% positive, 20% negative, (10) mentions
- Front desk and staff
- 100% positive, 0% negative, (9) mentions
- Gentle with pets
- 88% positive, 13% negative, (8) mentions
- Explaining options
- 100% positive, 0% negative, (7) mentions
- Cost and billing
- 75% positive, 25% negative, (4) mentions
- Wait times and booking
- 100% positive, 0% negative, (3) mentions
From 18 reviews read by AI. Topics mentioned fewer than 3 times are not shown.
Reviews
Write a reviewStephen Rutland
They let me baby die or euthanized her without my consent. I brought her in there because she was very limp and would not eat. They let her sit on their table for an hour supposedly trying to get her temperature to go up. They said they could operate to save her but they never… Read the full review on Google (opens in new tab)
Lois Robichaud
Wonderful positive experience. Everyone that helped me was so nice. They had us in and out in just a few minutes. Took in an injured bird and will contact Ark rescue to pick him up after exam. View on Google (opens in new tab)
C. Wolfe
I can’t thank the staff enough for how compassionate and kind they were while I said goodbye to my dog, Max. Dr. Rowe and the entire staff were so patient, understanding, and gentle throughout the entire process. It was an incredibly emotional and difficult day for me, and even… Read the full review on Google (opens in new tab)
Tara Taylor
So grateful for this place!! Everyone was so nice and helpful. They took wonderful care of our cat! View on Google (opens in new tab)
Erica Almonte Wiggins
We took our 3 year old frenchie, Elsie, to SARVEC and they were great. She was having breathing issues and they cared for her right away. They kept us informed of the cost along the way and let us know everything they were doing with her. They were a lot more reasonable than… Read the full review on Google (opens in new tab)
Geraldine Abernathy
I don't even know where to begin, because there are simply no words big enough to express how grateful I am to St. Augustine Regional Veterinary Emergency Center. They didn't just take care of my Chihuahua they helped save my baby's life, and I will carry that gratitude in my… Read the full review on Google (opens in new tab)
Michelle Fairbanks
We brought our Lab Stella in this morning on Labor Day (of course emergencies always happen on a long holiday weekend)! The entire staff was very professional, kind, and empathetic with our sweet girl with a possible torn CCL. They are transparent with pricing and gave… Read the full review on Google (opens in new tab)
Mickey Hulsey
Star rating only, no written review.
Julie Cubbedge
We brought our very sick cat in and after visiting our usually vet twice without any plan or diagnosis, Dr Lopez and the team were able to identify that my cat was in liver failure. We ultimately made the hard choice to put her down later that morning, but had it not been for dr… Read the full review on Google (opens in new tab)
Kersten Ellingson
Star rating only, no written review.
Andrea Hood
My dog, Ozzy, received great emergency care at this facility. They were compassionate and communicative about his condition. They provided frequent estimates for each level of care and were very transparent about costs. Though I was embarrassed in the moment, a tech took great… Read the full review on Google (opens in new tab)
Lawrence Wright
Had to take our sick Westie in after hours. The degree of care we received was extraordinary. Dr. Melina and Julia clearly are there because they genuinely care about our pets. If you require after hours pet care, I can not recommend them more highly. View on Google (opens in new tab)
Clinic's reply: Thank you, Lawrence, for your kind words and for trusting us with your Westie during a stressful time. We truly appreciate your recognition of Dr. Melina and… Read it on Google (opens in new tab)
Deanne Clark
I brought 2 puppies in and couldn't be more impressed with the staff, and the responsiveness of Dr. Pokorny. I'm glad that a local, non corporate veterinarian is doing well in the area! View on Google (opens in new tab)
Clinic's reply: Thank you, Deanne, for your thoughtful review! We're so glad you had a positive experience with our team and Dr. Pokorny. As a locally owned emergency… Read it on Google (opens in new tab)
Shannon
We've taken 2 of our dogs here for emergencies and we were very impressed. We will come here for any future needs View on Google (opens in new tab)
Clinic's reply: Thank you, Shannon, for your kind words and for trusting us with both of your dogs during their emergencies. We're honored to have earned your confidence and… Read it on Google (opens in new tab)
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