Skip to content
Real Vet Reviews

Pottsburg Creek Animal Clinic

7540 Hogan Rd, Jacksonville, FL 32216Duval County

Florida premises permit active since 2017(veterinary premises permit VE5140)Check with the state (opens in new tab)Matched to this clinic by address.

Real Vet Score 74 out of 100Real Vet ScoreMixedLikely 67–81 given the evidence#42 of 61 scored vets in Jacksonville How ranked4.6From 190 ratings across 2 sources4.7 on Google (opens in new tab) (179 reviews)3.2 on Yelp (opens in new tab) (11 reviews)Replies to 10% of Google and Yelp reviews, 2 of 4 negative ones (of 20 read)Down 14 points since September 2026
How this score was calculated
Ratings fromAvgCount
Google4.70179
Yelp3.2011
  1. Star ratings, weighted: 4.61. Member reviews count 1.5×, 3× with a checked bill.
  2. Last 24 months: 4.15 from 20 reviews, blended in at 25%.
  3. Adjusted toward the all-clinic average (4.55) with the weight of 20 reviews: 4.50.
  4. What 16 reviews say about care: −0.16 stars.
  5. Result: 4.34 stars = 74 / 100. Based on many ratings.
Read the full method

What people paid

Amounts pet owners reported for Pottsburg Creek Animal Clinic.

Quoted in Google, Yelp and Facebook reviews

Something else
$144
from 1 mention

As written by owners. Some may be estimates or part of a bill, and insurance isn't accounted for. What you pay depends on your pet's needs.

What pet owners say

Summary written by AI

Reviewers generally describe the clinic as having a compassionate and knowledgeable team that provides thorough care for various types of pets. While many owners report high levels of trust in the staff, there are conflicting reports regarding communication and pricing.

Often praised

  • Several reviewers praise the staff's patience and kindness.
  • Multiple reviewers mention the doctors provide thorough explanations without unnecessary tests.
  • Several reviewers highlight the clinic's professionalism and welcoming atmosphere.

Common concerns

  • One reviewer reported high costs for medication compared to online retailers.
  • A reviewer reported a negative experience with communication regarding specific medical procedures.

Written by AI from the reviews (members' first, then the newest), Oct 25, 2026. It can be wrong: read the reviews for the full picture.

What reviews mention

Each review is read for the topics it talks about. Bars show how many of those mentions were positive (green, from the left) or negative (red, from the right).

Front desk and staff
67% positive, 33% negative, (12) mentions
Cost and billing
60% positive, 40% negative, (5) mentions
Explaining options
80% positive, 20% negative, (5) mentions
Gentle with pets
100% positive, 0% negative, (4) mentions

From 16 reviews read by AI. Topics mentioned fewer than 3 times are not shown.

Ben
From Google (opens in new tab)

Report review

What's wrong with it?

They have been very helpful to my german shepard, Stella. She is special needs and I felt like they took very good care of her, even when I was out of town and needed a prescription. Will happily return here with my dog. View on Google (opens in new tab)

Natalie Godina
From Google (opens in new tab)

Report review

What's wrong with it?

I have been using Pottsburg Creek Animal Clinic since Dr Frost bought the office from Dr Gowan, who my grandmother used for decades. I couldn’t be happier with Dr Frost and the entire staff at Pottsburg Creek; they have all been incredible in caring for 9 of my pets over the… Read the full review on Google (opens in new tab)

Lynn Capps
From Google (opens in new tab)

Report review

What's wrong with it?

We love Pottsburg! The entire team is endlessly patient and genuinely kind. We've worked with both Dr. Berry and Dr. Frost over the past 5 or so years; both have been wonderful with our 80+ pound lab mix. It's easy to get an appointment and they're great at responding to our… Read the full review on Google (opens in new tab)

Lori and Kevin Floyd
From Google (opens in new tab)

Report review

What's wrong with it?

We really appreciate the care and attention given to our dog. It's easy to see that the staff loves animals. View on Google (opens in new tab)

Tracee Lynn
From Google (opens in new tab)

Report review

What's wrong with it?

Everyone was so friendly and helpful and kind! The office was clean, modern and pleasant. We had a complicated situation to deal with and everybody handled it incredibly well and I am so appreciative! I would definitely encourage anyone who is looking for a new veterinarian to… Read the full review on Google (opens in new tab)

Kasey Thigpen
From Google (opens in new tab)

Report review

What's wrong with it?

My boyfriend has been taking his cats to Pottsburg Creek vet for decades so when I needed to get my dog some meds, I went there too. They charged me $144 for a months supply of carprofen. It was $2.40 PER pill. These pills cost $.78 through Chewy.com. That is 307% higher cost… Read the full review on Google (opens in new tab)

Marina Hanson
From Google (opens in new tab)

Report review

What's wrong with it?

Great clinic! We have taken three of our pets here now and all have received top-notch care from knowledge and caring staff. Dr. Frost is so helpful and really takes the time to explain diagnostics and benefits/risks based on experience and current literature. Reception staff… Read the full review on Google (opens in new tab)

Joy White
From Google (opens in new tab)

Report review

What's wrong with it?

They are kind but somewhat expensive 😅 View on Google (opens in new tab)

Kristina T
From Google (opens in new tab)

Report review

What's wrong with it?

Don’t bother trying to establish services or reach out as a new patient. Rude, overworked and uninterested. View on Google (opens in new tab)

Clinic's reply: We are sorry we couldn’t assist you in the way you were hoping today. As a policy, we only provide euthanasia services to already established patients. While… Read it on Google (opens in new tab)
Dave McKee
From Google (opens in new tab)

Report review

What's wrong with it?

Staff is friendly and attentive, and was able to see my dog right at the appointment time. Good Medicare care and advice was received at a fair price! I highly recommend them. View on Google (opens in new tab)

David Wells
From Google (opens in new tab)

Report review

What's wrong with it?

Great staff and vet services. We have a doodle and a feline. Highly recommend View on Google (opens in new tab)

Heather
From Google (opens in new tab)

Report review

What's wrong with it?

The best vet I've ever been to!!! Everyone is awesome and they do not try to sell you extra stuff you don't need or sign you up for monthly plans, they just simply care for your pets. I will only go to Pottsburg Creek Animal Hospital! View on Google (opens in new tab)

Donna Thompson
From Google (opens in new tab)

Report review

What's wrong with it?

I can't recommend Pottsburg Creek Animal Clinic enough. From the minute we walked in, the staff was warm, welcoming, and professional. Dr Frost is very knowledgeable and has a genuine passion for animal care. They took the time to thoroughly examine my dog, explain everything… Read the full review on Google (opens in new tab)

Logan Hancock
From Google (opens in new tab)

Report review

What's wrong with it?

Star rating only, no written review.

Ally Oliver
From Google (opens in new tab)

Report review

What's wrong with it?

Star rating only, no written review.

Work at Pottsburg Creek Animal Clinic? Claim this page to reply to member reviews, or print a review card for your front desk.