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Real Vet Reviews

Pine Hills Pet Hospital

949 N Pine Hills Rd, Pine Hills, FL 32808Orange County

Florida premises permit active since 2011(veterinary premises permit VE4183)Check with the state (opens in new tab)Matched to this clinic by address.

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Real Vet Score 73 out of 100Real Vet ScoreMixedLikely 68–77 given the evidence#76 of 106 scored vets in Orange County How ranked4.4From 398 ratings across 2 sources4.4 on Google (opens in new tab) (391 reviews)2.7 on Yelp (opens in new tab) (7 reviews)Up 3 points since September 2026
How this score was calculated
Ratings fromAvgCount
Google4.40391
Yelp2.707
  1. Star ratings, weighted: 4.37. Member reviews count 1.5×, 3× with a checked bill.
  2. Adjusted toward the all-clinic average (4.55) with the weight of 20 reviews: 4.38.
  3. What 3 reviews say about care: −0.06 stars.
  4. Result: 4.32 stars = 73 / 100. Based on many ratings.
Read the full method

What pet owners say

Summary written by AI

Reviews for Pine Hills Pet Hospital are mixed regarding administrative efficiency and staff interactions. While some owners report a positive experience with the medical care, others highlight significant issues with scheduling and front-desk communication.

Often praised

  • Some reviewers praise the quality of care from the veterinarian
  • Reviewers mention that appointments can be kept on time without long waits

Common concerns

  • One reviewer reported significant difficulties with phone communication and scheduling errors

Written by AI from the reviews (members' first, then the newest), Sep 27, 2026. It can be wrong: read the reviews for the full picture.

What reviews mention

Each review is read for the topics it talks about. Bars show how many of those mentions were positive (green, from the left) or negative (red, from the right).

Front desk and staff
67% positive, 33% negative, (3) mentions

From 3 reviews read by AI. Topics mentioned fewer than 3 times are not shown.

Reviews

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All reviewsMember reviewsWith price paidGoogleYelp
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Jen Albrigo
From Google (opens in new tab)

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What's wrong with it?

The doctor is amazing she really cares about the pets and her staff is amazing too View on Google (opens in new tab)

Clinic's reply: Thank you so much for your kind words Jen. We're thrilled to hear that you had such a positive experience with Dr. Jackson and our team. We truly appreciate… Read it on Google (opens in new tab)
Annette Gibbons
From Google (opens in new tab)

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What's wrong with it?

Star rating only, no written review.

Clinic's reply: Thank you so much for the 5-star rating! We are so thankful you decided to trust us with your pet's care.
Mike Day
From Google (opens in new tab)

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What's wrong with it?

I'm always made to feel comfortable, and appointment times scheduled stay on-time. No over-extended wait times. Appreciated! View on Google (opens in new tab)

Clinic's reply: Hi Mike, we are thrilled that you had a good experience with us! Thank you for the review and for trusting us with your pet's care.
Tee T.
From Yelp

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What's wrong with it?

This place is awful, the staff and receptionists are incompetent. We called 4 times and being on hold for 20 minutes before we can make an appointment, every single time! Not only that, they rescheduled my appointment and on the day of the appointment, I showed up with the dog… Read the full review on Yelp (opens in new tab)

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