Jorge Rodriguez
Excellent service, my doggie, was fine they grest clinic to take your best friend. View on Google (opens in new tab)
Clinic's reply: Hi, Jorge. Your feedback is highly appreciated. Thank you for taking the time to leave us a review!
Pine Castle Animal Clinic
Emergency vet
5250 S Orange Ave, Orlando, FL 32809Orange CountyReal Vet Score 73 out of 100Real Vet ScoreMixedLikely 68–77 given the evidence#47 of 68 scored vets in Orlando How ranked4.6From 457 ratings across 2 sources4.7 on Google (opens in new tab) (430 reviews)3.4 on Yelp (opens in new tab) (27 reviews)Google reviews in the last 12 months: 4.3 average from the 18 we've read, below its 4.7 on Google overallReplies to 84% of Google and Yelp reviews, 1 of 4 negative ones (of 19 read)Up 6 points since September 2026
How this score was calculated
| Ratings from | Avg | Count |
|---|---|---|
| 4.70 | 430 | |
| Yelp | 3.40 | 27 |
- Star ratings, weighted: 4.62. Member reviews count 1.5×, 3× with a checked bill.
- Last 24 months: 4.11 from 19 reviews, blended in at 25%.
- Adjusted toward the all-clinic average (4.55) with the weight of 20 reviews: 4.50.
- What 14 reviews say about care: −0.18 stars.
- Result: 4.31 stars = 73 / 100. Based on many ratings.
What pet owners say
Summary written by AIReviewers offer mixed perspectives on the clinic, with many praising the kindness and professionalism of the medical staff. While some owners report positive experiences with emergency care and routine visits, others have reported issues regarding administrative communication and wait times.
Often praised
- Several reviewers describe the veterinary staff as kind, patient, and knowledgeable.
- Multiple reviewers mention that the clinic provides a welcoming environment for pets.
- Some owners expressed satisfaction with the quality of care during emergency situations.
Common concerns
- Two reviewers reported significant issues regarding delays in processing critical medications.
- One reviewer mentioned concerns regarding long wait times even when an appointment was scheduled.
Written by AI from the reviews (members' first, then the newest), Nov 7, 2026. It can be wrong: read the reviews for the full picture.
What reviews mention
Each review is read for the topics it talks about. Bars show how many of those mentions were positive (green, from the left) or negative (red, from the right).
- Front desk and staff
- 82% positive, 18% negative, (11) mentions
- Explaining options
- 40% positive, 60% negative, (5) mentions
- Wait times and booking
- 40% positive, 60% negative, (5) mentions
- Treatment results
- 80% positive, 20% negative, (5) mentions
- Cost and billing
- 33% positive, 67% negative, (3) mentions
- Gentle with pets
- 100% positive, 0% negative, (3) mentions
From 14 reviews read by AI. Topics mentioned fewer than 3 times are not shown.
About this clinic
As stated on the clinic's own website (pinecastlevet.com), checked Nov 1, 2026. Call ahead to confirm.
- Treats
- exotics
- Services
- wellness examsvaccinesspay and neuterdental carex-raysultrasoundin-house labemergency careboarding
- Veterinarians
- Dr. Mole
- Dr. Bruce BogoslavskyFlorida license VM5060, current
Reviews
Write a reviewRobert Whidden
Star rating only, no written review.
Clinic's reply: Hi, Robert. We appreciate you taking the time to leave us a review!
Ana Sanchez
I gave this clinic multiple opportunities, but unfortunately the same problems keep happening. My dog, Lola, depends on Phenobarbital to control her seizures, and I have experienced repeated delays obtaining her medication. A medication this critical should never become a… Read the full review on Google (opens in new tab)
Clinic's reply: Hi Ana, thank you for your feedback. We understand how important timely prescription and medical record requests are and strive to process them as efficiently… Read it on Google (opens in new tab)
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