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Real Vet Reviews

Pet Care on Highland

Emergency vet

222 W Highland Dr, Lakeland, FL 33813Polk County

Florida premises permit active since 2021(veterinary premises permit VE6221)Check with the state (opens in new tab)Matched to this clinic by address.

Real Vet Score 84 out of 100Real Vet ScoreGoodLikely 80–89 given the evidence#14 of 28 scored vets in Lakeland How ranked4.7From 320 ratings across 2 sources4.7 on Google (opens in new tab) (319 reviews)5.0 on Yelp (opens in new tab) (1 review)Replies to 95% of Google and Yelp reviews, 2 of 3 negative ones (of 20 read)Down 4 points since September 2026
How this score was calculated
Ratings fromAvgCount
Google4.70319
Yelp5.001
  1. Star ratings, weighted: 4.70. Member reviews count 1.5×, 3× with a checked bill.
  2. Last 24 months: 4.45 from 20 reviews, blended in at 25%.
  3. Adjusted toward the all-clinic average (4.55) with the weight of 20 reviews: 4.63.
  4. What 19 reviews say about care: −0.02 stars.
  5. Result: 4.61 stars = 84 / 100. Based on many ratings.
Read the full method

What people paid

Amounts pet owners reported for Pet Care on Highland.

Quoted in Google, Yelp and Facebook reviews

Something else
$30
from 1 mention

As written by owners. Some may be estimates or part of a bill, and insurance isn't accounted for. What you pay depends on your pet's needs.

What pet owners say

Summary written by AI

Reviewers generally report a positive experience with the clinic, frequently praising the staff's professionalism and the veterinarian's thoroughness. While most owners express high satisfaction with the care provided, some individuals reported issues regarding wait times and front desk interactions.

Often praised

  • Several reviewers mention that the doctors are thorough, informative, and take their time with patients.
  • Multiple reviewers describe the staff as kind, helpful, and professional.
  • Some reviewers highlight the clinic's fair pricing and honest approach to treatment.

Common concerns

  • One reviewer reported long wait times for both appointments and checkouts.
  • A few reviewers mentioned experiencing unfriendly interactions with front desk personnel.

Written by AI from the reviews (members' first, then the newest), Oct 25, 2026. It can be wrong: read the reviews for the full picture.

What reviews mention

Each review is read for the topics it talks about. Bars show how many of those mentions were positive (green, from the left) or negative (red, from the right).

Front desk and staff
75% positive, 25% negative, (8) mentions
Treatment results
75% positive, 25% negative, (8) mentions
Explaining options
57% positive, 29% negative, (7) mentions
Wait times and booking
50% positive, 50% negative, (4) mentions
Cost and billing
100% positive, 0% negative, (3) mentions
Gentle with pets
100% positive, 0% negative, (3) mentions

From 19 reviews read by AI. Topics mentioned fewer than 3 times are not shown.

About this clinic

As stated on the clinic's own website (petcareonhighland.com), checked Nov 1, 2026. Call ahead to confirm.

Services
wellness examsvaccinessurgeryspay and neuterx-raysultrasoundin-house labemergency careurgent care walk-inslaser therapy
Hours
Monday - Tuesday 8AM - 5PM Wednesday 8AM - 12PM Thursday - Friday 8AM - 5PM Every other Saturday 8AM - 12PM
Veterinarians
Donna Malono
From Google (opens in new tab)

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What's wrong with it?

Dr Tim Lockhart is absolutely amazing when it comes to taking care of my fur baby Bearla ! View on Google (opens in new tab)

Clinic's reply: Thank you, Donna! We are so happy to hear Dr. Lockhart took such great care of your fur baby Bearla. We will share this with our team. 😊
Stephen Thomas
From Google (opens in new tab)

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What's wrong with it?

We were very pleased with the service and care for our dog, Harley. Thank You Pet Care On Highland. View on Google (opens in new tab)

Clinic's reply: Thank you, Stephen! We are so glad you were pleased with the service and care for Sunny. Our team truly appreciates your trust. 😊
Lee Paxton
From Google (opens in new tab)

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What's wrong with it?

Loved that they got us in so quick for our Jinga’s ultrasound. The Doc was very thorough and informative as we expect and would definitely use them again. Thank you View on Google (opens in new tab)

Clinic's reply: Thank you, Lee! We are so glad we could get you in quickly and that our veterinarian could answer your questions thoroughly. 😊 We look forward to seeing you… Read it on Google (opens in new tab)
Sapphire
From Google (opens in new tab)

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What's wrong with it?

Waited over an hour then another 35 minutes to checkout. Doctor not interested in my dog other than ONE of the things I mentioned on phone not her other three ailments (which I mentioned on phone) or her overall health. Front desk staff rude. Charge $30 for a nail trim 😳 View on Google (opens in new tab)

Clinic's reply: Hello Sapphire, we’re sorry to hear this wasn’t as positive as we’d hoped. Patient care is our top priority, and we take concerns like yours seriously. Your… Read it on Google (opens in new tab)
Nancy Lang
From Google (opens in new tab)

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What's wrong with it?

Everything was explained in detail , very professional View on Google (opens in new tab)

Clinic's reply: Thank you, Nancy! We are so glad everything was explained clearly and you felt well cared for. Our team appreciates your trust. 😊
cason vaughn
From Google (opens in new tab)

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What's wrong with it?

They always take great care of my dog and respond to emails/texts quickly View on Google (opens in new tab)

Clinic's reply: Thanks, Cason! We love caring for your furry family member, and we are glad our team is quick to respond by text or email. 😊
Osvaldo
From Google (opens in new tab)

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What's wrong with it?

Loved the care they had with us. Now I'm so happy to know how many puppies my girl is going to birth View on Google (opens in new tab)

Clinic's reply: Osvaldo, we are so glad you felt cared for during your visit. Excited for you and your girl as you get ready for the puppies! 😊
Marla Holt
From Google (opens in new tab)

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What's wrong with it?

We have been going to Dr Lockhart for 20 plus years. Our animals love him and so do we. His staff is always friendly and kind. View on Google (opens in new tab)

Clinic's reply: Marla, thank you for trusting our veterinarian and team for over 20 years. We love caring for your furry family member and appreciate your kindness! 😊… Read it on Google (opens in new tab)
Sara Edwards
From Google (opens in new tab)

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What's wrong with it?

Very friendly personnel and the doctor Very honest and approachable Very good experience View on Google (opens in new tab)

Clinic's reply: Thank you, Sara! We are so happy you felt welcomed and that our veterinarian was honest and approachable. 😊 #LakelandVet #VeterinarianNearLakeland
Calvin Koehler
From Google (opens in new tab)

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What's wrong with it?

We have brought are 2 Labrador Retrievers here twice now and plan on using them as our primary vet for our pups. They do a great job, very reasonable with pricing and don’t try to up charge. If they don’t sell the product our dogs need there then they will tell us where we can… Read the full review on Google (opens in new tab)

Clinic's reply: Thank you, Calvin! We’re really glad you felt the pricing was fair and the guidance was honest. Our team is always here for your pups. 😊 #LakelandVet… Read it on Google (opens in new tab)
Patti Gumerson
From Google (opens in new tab)

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What's wrong with it?

Very professional & honest. View on Google (opens in new tab)

Clinic's reply: Thank you, Patti! We really appreciate you noticing our professionalism and honesty. Our team at Pet Care On Highland is always here for you and your furry… Read it on Google (opens in new tab)
Jon N
From Google (opens in new tab)

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What's wrong with it?

Fantastic care for our dog. We couldn’t be happier! View on Google (opens in new tab)

Clinic's reply: Thank you, Jon! We’re so happy you had a great experience with our team, and we’re honored to care for your furry family member. 😊
Kathryn Brady
From Google (opens in new tab)

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What's wrong with it?

Dr Lockhart and his staff are amazing. So kind, so helpful. View on Google (opens in new tab)

Clinic's reply: Thank you, Kathryn! We are so glad you had a great visit. Dr. Lockhart and our whole team appreciate your kind words. 😊
Kaeli
From Google (opens in new tab)

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What's wrong with it?

i paid 350 for the kitten plan. Includes 2 visits, FIV and leukemia test, her shots, and heart worm & flea meds. honestly such a good price compared to most places in the area. vet tech and the veterinarian were very kind. Only thing i didn’t like was that the exam wasn’t done… Read the full review on Google (opens in new tab)

Clinic's reply: Thanks, Kaeli! We are glad the plan felt like a great value and our team was kind. We hear you on exams, please ask anytime. 😊
Lorrie Colee
From Google (opens in new tab)

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What's wrong with it?

Yesterday was our first appointment with Dr. Lockhart and his staff. I called in yesterday morning because my puppy was sick and they worked us in their busy schedule. We have already transferred our dogs records over to Dr. Lockhart. He is a very caring doctor and really takes… Read the full review on Google (opens in new tab)

Clinic's reply: Thank you, Lorrie! We are so glad we could fit you in and that you felt cared for. We will share this with Dr. Lockhart and our team. 😊

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