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Real Vet Reviews

Paw Haven Animal Hospital Winter Haven

Emergency vet

3691 Lake Alfred Rd, Winter Haven, FL 33881Polk County

Florida premises permit active since 2019(veterinary premises permit VE5699)Check with the state (opens in new tab)Matched to this clinic by address.

(863) 293-1428Clinic website (opens in new tab)Compare
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Real Vet Score 85 out of 100Real Vet ScoreGoodLikely 83–88 given the evidence#15 of 42 scored vets in Polk County How ranked4.7From 709 ratings across 2 sources4.7 on Google (opens in new tab) (696 reviews)3.8 on Yelp (opens in new tab) (13 reviews)Replies to 85% of Google and Yelp reviews (of 20 read)Down 3 points since September 2026
How this score was calculated
Ratings fromAvgCount
Google4.70696
Yelp3.8013
  1. Star ratings, weighted: 4.68. Member reviews count 1.5×, 3× with a checked bill.
  2. Last 24 months: 4.60 from 20 reviews, blended in at 25%.
  3. Adjusted toward the all-clinic average (4.55) with the weight of 20 reviews: 4.66.
  4. What 16 reviews say about care: −0.03 stars.
  5. Result: 4.63 stars = 85 / 100. Based on many ratings.
Read the full method

What people paid

Amounts pet owners reported for Paw Haven Animal Hospital Winter Haven.

Quoted in Google, Yelp and Facebook reviews

Something else
$700
from 1 mention

As written by owners. Some may be estimates or part of a bill, and insurance isn't accounted for. What you pay depends on your pet's needs.

What pet owners say

Summary written by AI

Several reviewers praise the clinic for its friendly staff, professional demeanor, and ability to provide quick appointments. While many owners report high levels of satisfaction with the medical care and communication, some note concerns regarding specific pricing structures.

Often praised

  • Friendly and knowledgeable staff
  • Prompt appointment availability
  • Clear communication regarding treatment plans

Common concerns

  • Inconsistent experiences with certain fees
  • Concerns over technician experience levels

Written by AI from the reviews (members' first, then the newest), Oct 25, 2026. It can be wrong: read the reviews for the full picture.

What reviews mention

Each review is read for the topics it talks about. Bars show how many of those mentions were positive (green, from the left) or negative (red, from the right).

Front desk and staff
92% positive, 8% negative, (12) mentions
Explaining options
86% positive, 14% negative, (7) mentions
Cost and billing
40% positive, 40% negative, (5) mentions
Treatment results
100% positive, 0% negative, (5) mentions
Gentle with pets
100% positive, 0% negative, (3) mentions
Wait times and booking
100% positive, 0% negative, (3) mentions

From 16 reviews read by AI. Topics mentioned fewer than 3 times are not shown.

About this clinic

As stated on the clinic's own website (pawhavenvet.com), checked Nov 1, 2026. Call ahead to confirm.

Credentials
AAHA accredited
Treats
dogscats
Hours
Mon–Fri · 8:00a – 5:00p
Veterinarians

Reviews

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All reviewsMember reviewsWith price paidGoogle
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Donna Pope
From Google (opens in new tab)

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What's wrong with it?

On 6/23/26 I went to Paw Haven to get a 2nd opinion about my dog's lip warts. Dr. Caleb Sutton listened to my concerns about sedation and found a solution that didn't involve sedation or pain for my dog. I can get caring and warmth from any vet, what I found at this vet was a… Read the full review on Google (opens in new tab)

Clinic's reply: Thank you so much for your kind words! We’re so glad Dr. Sutton was able to listen to your concerns and find a solution that kept Moto comfortable while… Read it on Google (opens in new tab)
Marcos Fresneda
From Google (opens in new tab)

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What's wrong with it?

I was looking for a place to take my dog (Jade) to get her checked out because she was itching a lot, but I was referred to this place by my neighbor. I was nervous at first coming in for my first appointment, but the staff was very welcoming and friendly. They are well informed… Read the full review on Google (opens in new tab)

Clinic's reply: Thank you for your positive review! We're so glad you and Jade felt welcomed at our hospital.
Sara Thorson
From Google (opens in new tab)

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What's wrong with it?

The vets there are good and their pricing for regular exams/vaccines are good. However their assistant did not know how to properly restrain a cat for a blood draw. Luckily mine did not care about it. This is not the first time I've seen their assistants or technician struggle… Read the full review on Google (opens in new tab)

Melissa McKibbin
From Google (opens in new tab)

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What's wrong with it?

My dogs love their new vet and so do I ❤️ First of 2 dentals scheduled this week! Very affordable and friendly! View on Google (opens in new tab)

Clinic's reply: Thank you for the 5 star review! We're so glad you have joined the Paw Haven family!
Courtney
From Google (opens in new tab)

Report review

What's wrong with it?

UPDATE: Spent thousands of dollars on my cat. After all was said and done, we were supposed to come back in for a check up. I got extremely sick and they told me I can reschedule his visit. Called today to finally reschedule and they claim “it’s been too long” and I have to pay… Read the full review on Google (opens in new tab)

Clinic's reply: Update response after you changed the review: We helped you and your pet, gave you many discounts because we cared about your cat, and genuinely thought we… Read it on Google (opens in new tab)

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