Sol Gonzalez
Dr. Monterrey and his entire staff are professional, knowledgeable and very caring. They do excellent work with my dog Buddy and five cats. View on Google (opens in new tab)
New Life Veterinary Hospital
Emergency vet
7433 US Hwy 98 N, Lakeland, FL 33809Polk CountyReal Vet Score 88 out of 100Real Vet ScoreGoodLikely 85–91 given the evidence#7 of 28 scored vets in Lakeland How ranked4.6From 472 ratings across 2 sources4.7 on Google (opens in new tab) (455 reviews)3.2 on Yelp (opens in new tab) (17 reviews)Replies to 7% of Google and Yelp reviews (of 15 read)
How this score was calculated
| Ratings from | Avg | Count |
|---|---|---|
| 4.70 | 455 | |
| Yelp | 3.20 | 17 |
- Star ratings, weighted: 4.65. Member reviews count 1.5×, 3× with a checked bill.
- Last 24 months: 4.73 from 15 reviews, blended in at 25%.
- Adjusted toward the all-clinic average (4.55) with the weight of 20 reviews: 4.66.
- What 12 reviews say about care: +0.04 stars.
- Result: 4.70 stars = 88 / 100. Based on many ratings.
What pet owners say
Summary written by AIThe clinic is frequently praised for its compassionate staff and high level of professional expertise. Most owners report positive experiences with communication regarding treatment plans and general pet care.
Often praised
- Compassionate and friendly staff
- Knowledgeable medical team
- Clear explanations of treatment plans
Common concerns
- Difficulty reaching the clinic by phone
- Delays in processing prescription approvals
Written by AI from the reviews (members' first, then the newest), Sep 25, 2026. It can be wrong: read the reviews for the full picture.
About this clinic
As stated on the clinic's own website (newlifeveterinary.com), checked Nov 1, 2026. Call ahead to confirm.
- Services
- wellness examssurgerydental careemergency care
- Payment options
- CareCreditScratchpay
- Languages
- Spanish
- Hours
- 07:30 am – 06:00 pm
- Veterinarians
- Lester Monterrey, DVM
- Amy Adler, DVMFlorida license VM12417, current
- Daynellis Gonzalez, DVM
- Donna Walker, DVM
Reviews
Write a reviewdonna rogers
Dr. Bennett was very helpful in explaining how I needed to help my dog recover. Entire staff was very friendly and efficient; they exhibited kindness and compassion for pets and owners. View on Google (opens in new tab)
Brandon Blackmon
Used to be a good vet, nows it's nearly impossible to get someone to answer the phone. My dogs prescription dog food is getting here later and later because they take so long to approve the rx. Not sure what to do now. View on Google (opens in new tab)
Nicholsen Yolanda
MY RED POODLES ADORED ALL THE HUGS MY HUSBAND IS A MILITARY ORDER PURPLE HEART RECIPIENT OUR MILITARY FAMILY SIMPLE ADORED THE DOCTOR AND STAFF GOD BLESS AMERICA View on Google (opens in new tab)
Laura McCrary
Checked in with Emily as soon as I walked in, and the other young ladies at the front desk, they're all very kind and helpful. Bella felt very comfortable with nurse Zach and Dr. Bennet who provided such great care, explained everything and answered all my questions. I wouldn't… Read the full review on Google (opens in new tab)
Big Timmy McCoy
Star rating only, no written review.
Pamela Ashley
Star rating only, no written review.
Maribel Hernandez
Muy bueno , mucha experiencia, trato excelente , pero deben buscar otras alternativas de pago . View on Google (opens in new tab)
Yirina
The care with Lua and the carisma from Dr Monterrey is always appreciated. The staff from the clinic is always willing to help and are very nice and respectfull. View on Google (opens in new tab)
M&R Cat
The staff were very attentive and helpful during my visit. We had a longer wait due to an unexpected emergency but everyone was informative and I didn’t feel neglected sitting in an empty room. My cat, Niffler, was well taken care of as always! View on Google (opens in new tab)
Cheryl Gustafson
I have been going to Pcah for almost 20 years.The drs are caring and compassionate animal lovers.One of my babies a basset hound had cancer,they saw her thru chemo and was always available to me. The staff is also great they also love pets and know them by name . View on Google (opens in new tab)
Clinic's reply: Hi Cheryl,
We can't thank you enough for your years of loyalty and support. It has truly been our pleasure caring for your fur family.We look forward to seeing… Read it on Google (opens in new tab)
Clorisa Will
Wonderful staff and doctor. Everyone is so caring and friendly! You will love this place! View on Google (opens in new tab)
Ted Sealey
An amazing clinic from start to finish. The staff is kind considerate and caring. They listen to all Your concerns and have a great way to ensure your pets and your needs are met. A wonderful Experience. View on Google (opens in new tab)
Nichole Byers
The entire staff has been amazing with my dog, Loki. They got us in same day, as my pup was not in a good way after being bitten by something in the yard. From the moment we stepped in, everyone was extremely kind, compassionate, and patient in the care of our dog. View on Google (opens in new tab)
Karen
Star rating only, no written review.
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