98Real Vet Score 98 out of 100Real Vet ScoreExcellentLikely 96–100 given the evidence#2 of 11 scored vets in Vero Beach How rankedTop 10%4.8From 284 ratings across 2 sources4.8 on Google (opens in new tab) (272 reviews)4.7 on Yelp (opens in new tab) (12 reviews)Replies to 95% of Google and Yelp reviews (of 20 read)Up 6 points since September 2026How this score was calculated
Ratings from
Avg
Count
Google
4.80
272
Yelp
4.70
12
Star ratings, weighted: 4.80. Member reviews count 1.5×, 3× with a checked bill.
Last 24 months: 4.95 from 20 reviews, blended in at 25%.
Adjusted toward the all-clinic average (4.55) with the weight of 20 reviews: 4.82.
What 16 reviews say about care: +0.14 stars.
Result: 4.95 stars = 98 / 100. Based on many ratings.
Several reviewers describe the clinic as a welcoming environment where staff members are attentive and communicative. Multiple owners report that the facility is well-organized and provides thorough explanations of treatment options.
Often praised
Multiple reviewers praise the gentle handling of nervous or skittish pets.
Several reviewers mention the friendly and professional demeanor of the staff.
Reviewers frequently highlight the clear communication regarding care plans.
Written by AI from the reviews (members' first, then the newest), Oct 25, 2026. It can be wrong: read the reviews for the full picture.
What reviews mention
Each review is read for the topics it talks about. Bars show how many of those mentions were positive (green, from the left) or negative (red, from the right).
Front desk and staff
100% positive, 0% negative, (12) mentions
Gentle with pets
100% positive, 0% negative, (10) mentions
Explaining options
100% positive, 0% negative, (5) mentions
Clean facilities
100% positive, 0% negative, (3) mentions
From 16 reviews read by AI. Topics mentioned fewer than 3 times are not shown.
Everyone here was so nice and helpful. They took the time to explain everything to me and answer all my questions. My cat is skittish and they were very considerate of making her comfortable and were gentle when handling her. I will definitely be returning. View on Google (opens in new tab)
Clinic's reply: Zoe, thank you for sharing your experience! We’re so glad our team took the time to answer your questions and help your cat feel safe and comfortable during… Read it on Google (opens in new tab)
Love Dr Hagstrom. She is gentle and takes time with us. I have little Shih Tzu who is shy and she made him feel safe. The staff is friendly and helpful. Everyone there is good at what they do. 🐾 View on Google (opens in new tab)
Clinic's reply: Louise, we’re so glad your shy little Shih Tzu feels safe and comfortable with our team! Thank you for recognizing the gentle, patient care and friendly… Read it on Google (opens in new tab)
Mermaid has been awesome since day one when we found them 4 years ago! Recently our dog has had a few stressful moments and they have been absolutely fantastic. Caring! Communicative! Empathetic! Just love them! Highly recommend this team! View on Google (opens in new tab)
Clinic's reply: Thank you so much for your wonderful review, Caleb! We're grateful for your trust over the past four years and are so glad we've been able to support you and… Read it on Google (opens in new tab)
This is my vet! I found them researching good reviews. I keep coming back because they are excellent with my puppies. FYI— they are really good with nervous pet parents too! View on Google (opens in new tab)
Clinic's reply: Thank you for your review! ❤️
We're so happy to hear your puppies have received excellent care with us. It means a lot that you continue to trust us with… Read it on Google (opens in new tab)
Clinic's reply: Thank you for your 4-star review, Joe! If there’s anything we can do to make your next visit even better, we’d love to hear your feedback.
my little brody had an ear hematoma and I was able to bring him in the same day I called. amazing customer service from the entire staff. I highly recommend them! View on Google (opens in new tab)
Clinic's reply: We appreciate your kind words! Thanks for trusting us with your pet's care!
Great people that take care of your pets. They work you in for any need and are warm caring people who work well together. Thor and Barkley love the staff and the way they treated them. I’d recommend them 1000 times over. View on Google (opens in new tab)
I had a wonderful experience at this clinic! The staff were incredibly welcoming, and the vet, Dr. Mosites was truly kind and caring. The assistant was also extremely professional and warm. The entire facility was clean, organized, and had such a friendly atmosphere. They… Read the full review on Google (opens in new tab)
Clinic's reply: Thank you so much for the review! This absolutely made my day and I will be sure to share with all the staff. We loved having Tequila in the clinic (and all… Read it on Google (opens in new tab)
Mermaid Veterinary Hospital provides exceptional, compassionate care with a knowledgeable, attentive staff and a calm, well-run facility that inspires complete trust. View on Google (opens in new tab)
Clinic's reply: We appreciate your kind words! Thanks for trusting us with your pet's care! ❤️
I have had nothing but a great experience at Mermaid Vet Hospital they go over all the options for treatments for my pets! View on Google (opens in new tab)
Clinic's reply: Thank you for the kind words and the 5-start review. We look forward to seeing your pets again soon!
We’ve been bringing our dogs and cats here for the last 3 years and absolutely love the staff. Always friendly and accommodating. They don’t try to give treatments that aren’t needed. We trust them with our fur babies—highly recommended! View on Google (opens in new tab)
Clinic's reply: Awww, thanks so much Amber! This totally made our day! You're an awesome client and Dr Hagstrom can't wait to meet Voodoo when she's back in office!
We absolutely love Mermaid Vet — and especially Sam! She always shows genuine love and care, and she makes every visit a great experience. We highly recommend her View on Google (opens in new tab)
Clinic's reply: We appreciate your kind words! Thanks for trusting us with your pet's care! ❤️