Linda J Ellia
Wonderful vets, very caring View on Google (opens in new tab)
Hometown Pet Care Center
827 Sebastian Blvd, Sebastian, FL 32958Indian River CountyFlorida premises permit active since 2023(veterinary premises permit VE6750)Check with the state (opens in new tab)Matched to this clinic by address.
Real Vet Score 83 out of 100Real Vet ScoreGoodLikely 79–86 given the evidence#11 of 17 scored vets in Indian River County How ranked4.7From 441 ratings across 2 sources4.7 on Google (opens in new tab) (427 reviews)3.6 on Yelp (opens in new tab) (14 reviews)Replies to 70% of Google and Yelp reviews, 0 of 3 negative ones (of 20 read)Down 5 points since September 2026
How this score was calculated
| Ratings from | Avg | Count |
|---|---|---|
| 4.70 | 427 | |
| Yelp | 3.60 | 14 |
- Star ratings, weighted: 4.67. Member reviews count 1.5×, 3× with a checked bill.
- Last 24 months: 4.35 from 20 reviews, blended in at 25%.
- Adjusted toward the all-clinic average (4.55) with the weight of 20 reviews: 4.58.
- What 16 reviews say about care: −0.02 stars.
- Result: 4.57 stars = 83 / 100. Based on many ratings.
What pet owners say
Summary written by AISeveral reviewers describe the clinic as a compassionate and professional facility where staff members are noted for being kind and knowledgeable. While most owners report high levels of satisfaction with the care provided, some individuals reported issues regarding communication and administrative policies.
Often praised
- Multiple reviewers praise the staff and veterinarians for being caring and compassionate.
- Several reviewers mention that the doctors take their time to explain things thoroughly.
- Reviewers frequently describe the clinic as professional and accommodating.
Common concerns
- One reviewer mentioned a lack of clarity regarding refund policies.
- A reviewer reported an experience where they were unable to observe their pet during an examination.
Written by AI from the reviews (members' first, then the newest), Oct 25, 2026. It can be wrong: read the reviews for the full picture.
What reviews mention
Each review is read for the topics it talks about. Bars show how many of those mentions were positive (green, from the left) or negative (red, from the right).
- Front desk and staff
- 78% positive, 22% negative, (9) mentions
- Gentle with pets
- 88% positive, 13% negative, (8) mentions
- Cost and billing
- 80% positive, 20% negative, (5) mentions
- Explaining options
- 67% positive, 33% negative, (3) mentions
- Treatment results
- 67% positive, 33% negative, (3) mentions
From 16 reviews read by AI. Topics mentioned fewer than 3 times are not shown.
Reviews
Write a reviewJim P
Star rating only, no written review.
Clinic's reply: Thank you for the review! Dr. Kramer and Bonnie
David W
A very good vet. They truly care. View on Google (opens in new tab)
Clinic's reply: Thank you for the kind words and the review Dr. Kramer and Bonnie
Richard Talcott
Star rating only, no written review.
Clinic's reply: Thank you for your review !Dr. Kramer and Bonnie
Deon Rakestraw
Good for shots View on Google (opens in new tab)
Mark Harrison
Love the people here. Smart, efficient, and kind and more than fair. View on Google (opens in new tab)
Clinic's reply: Thank you for the kind words! Dr. Kramer and Bonnie
Sarah
We have been going for almost two years now and highly recommend this office. Dr.Kramer and the whole staff are friendly and compassionate towards your pets. They never make us feel rushed and take their time to explain things thoroughly. Front desk ladies are so sweet and so… Read the full review on Google (opens in new tab)
Clinic's reply: Thank you for the kind words! Dr. Kramer and Bonnie
Hockeymom #67
We love Dr Marcus! View on Google (opens in new tab)
Clinic's reply: Thank you for your kind words in your review Dr. Kramer and Bonnie
Sean Dillon
I Personally think the vet care and overall service was better when Dr. Eric was owner/ operator, but at least he still sees patients there at times after he sold. Dr Kramer ok but I've been there on his days and it reminds me more of a modern day Doctors office where they… Read the full review on Google (opens in new tab)
Susan Shepherd
I didn't have problem with the Dr. But with his staff. They treated my dog terribly. She is 15. I have had a vet who cared for her for years. Im an rn. We moved here and went to Hometown. They treated me terribly. She requires sedation for nail trims. I brought… Read the full review on Google (opens in new tab)
Joel Reif
Wonderful place. Really care about your pets. View on Google (opens in new tab)
Clinic's reply: Thank you for your kind words Dr Kramer and Bonnie
Shirley
Worst customer service in the area. They are very quick to take your money, but when it came time to issue a small refund I was owed, suddenly there were conditions that were never properly explained. I was told I needed to return the remaining food after it had already been… Read the full review on Google (opens in new tab)
Vincent Franklin
This is an awesome Vet/pet care center with amazing people. The entire staff was welcoming and extremely helpful. Kurt was our Vet tech and gave the utmost care for my 16wk old golden retriever named River. Dr Kramer was our Vet and was extremely knowledgeable and helped me make… Read the full review on Google (opens in new tab)
Clinic's reply: Thank you for your kind words. We promise to always put your fur baby first and treat him or her like they are one of our own ! welcome to the Hometown family… Read it on Google (opens in new tab)
Kathleen Borkowski
Brought my precious 11 yr dog there for evaluation of a limp worsening. Xray revealed bone cancer. After a week worsening and had to give my baby peace.. the compassion and love shown was outstanding and ability to be outside like a great day in the park was as good as it could… Read the full review on Google (opens in new tab)
Paula Freeman
Always takes great care of my animals and gives all options available for treatment. The staff are professional, courteous, and care for the animals they treat. View on Google (opens in new tab)
Clinic's reply: Thank you for the 5 star review. We strive to provide quality and affordable care for our patients. Your fur babies are our priority.
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